Currently at Randstad, with a passion for harnessing data and process improvement to drive efficiency and innovation.
Previously, BI & Kaizen Lead at Target Group. where I pioneered a first-in-class operational excellence framework.
My approach to problem-solving is guided by a blend of intuition and targeted research, a methodology that I believe uncovers creative and impactful solutions from within the operation.
I'm always open to discussing new ideas, industry trends and insights, and how a more dynamic approach to Lean Six Sigma can create value. If this interests you, reach out via my LinkedIn for a Coffee. ☕
A Senior Consultant with 10 years experience working within large-scale, digital transformation programs. I am a Certified Lean Six Sigma Black Belt from the Project Management Institute.
I have delivered projects globally and have worked with companies based primarily within the EMEA and NAM regions. I have worked with clients in most industries, including finance, pharmaceutical and defence.
Data Analyst Data & Business Analysis
Jun 2023 - Present
Randstad Global
Working in-house with strategic clients. Responsibility is focused on providing advisory support for statistical analysis initiatives to improve quality, cost, delivery and experience.
Senior Consultant Continuous Improvement & Transformation
Sep 2022 - Jun 2023
Randstad Global
A strategic role, responsible for driving impactful outcomes for a fintech client through intelligence design. Focused on improving problem solving capability through focused training and coaching (Leaders, Analysts, Graduates).
Highlighted Project
Finance: Spearheaded a pioneering transformation initiative that revolutionised the onboarding process for >15,000 candidates per quarter internationally. Resulting in a 46% increase in candidate-to-hire conversion setting a new benchmark for the business.
BI & Kaizen Lead
Feb 2022 - Sep 2022
Target Group Acquired by Tech Mahindra
Leading a team of 12, driving transformative initiatives and advancing data maturity across the business. Designed & Implemented a new operational excellence framework centered around Lean Culture & Automation.
Highlighted Project
Finance: Designed, Implemented and Coached an internal “Kaizen” program. Guiding 6 Junior Analysts to achieve Lean Six Sigma Green & Black Belt Certifications.
Senior Continuous Improvement Analyst
Mar 2020 - Feb 2022
Target Group Acquired by Tech Mahindra
Acting as principal analyst of a specialist team tasked with the identification, definition and delivery of process improvements business-wide. Led a team of 6 Analysts, focused on automating and optimising business processes through data-driven analysis. Documented detailed process maps (BPMN & AL), User stories, configuration requirements to streamline operational processes and facilitate a continuous improvement culture.
Highlighted Project
Regulatory: Led the design, development delivery of a full-scale process overhaul, focused on asset recovery frameworks and workflows. Resulting in >£800k cost avoidance over a 2Y period.
Root Cause Analyst
Mar 2019 - Mar 2020
Target Group Acquired by Tech Mahindra
Dedicated to conducting fair and consistent analysis into the long-term impacts of both consumer and regulatory complaints. Designed and implemented refined brand guidelines and direction measures to the Analysis-department. Credited with a significant increase in client satisfaction. Developed new and existing BI dashboards (PowerBI; SSRS; SSIS) and reports to provide actionable insights to decision-makers.
Highlighted Project
Aerospace: Developed & Implemented an automation utility to reduce manual process lead time from 10-Minutes to 25-Seconds. Saving >£2.3m over a 5Y period.
Data Subject Rights Specialist
Jun 2016 - Mar 2019
Target Group Acquired by Tech Mahindra
Working as part of a specialist team responsible for the regulatory assurance; due diligence in Data Privacy and Data Protection.
I've had the pleasure to work with some amazing teams over the years, here is a selection of some that I have shared the most memorable moments with.
Mar 2023
3 min read
Six Sigma practitioners of different belt levels possess distinct skill sets and responsibilities. Understanding these differences is important...
Jan 2023
2 min read
Lean Six Sigma is a methodology that has been widely adopted by companies of all sizes to streamline processes, increase efficiency, and...
2 min read
A Customer Experience(CX) Journey Map is a realistic view of the journey your customers have with your business, service or product. This type of map can serve many different purposes but what benefit...
Aug 2022
3 min read
RPA is a game changer for boosting efficiencies and achieving cost savings without the need for timely, expensive, technical changes. — Firstly, What is RPA? Robotic Process Automation (RPA) is the use of...
7 min read
Before I begin, I would like to acknowledge that my role within my current company is a specialist role that deals exclusively with Data...
Currently Reading
The Emperor of All Maladies
Siddhartha Mukherjee
“The evolution of cancer treatment, from early day through to the development of chemotheerapy and more targeted genetic therapies is inspiring. It's fascinating to see how statistical analysis has revolutionised epidemiological understanding over time to shape the contemporary precision medicine we have today.”
Finished
Root Cause Analysis
Duke Okes
Black Box Thinking
Matthew Syed
The Digital Transformation Playbook
David L. Rogers
Innovating for People
LUMA Institute
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Thinking, Fast and Slow
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NewLeaf
An exploratory data analysis project into the expansive world of medical cannabis. Covering the heritage of over 5,000 unique strains.
Koios
"If it's not written down, it doesn't exist." - An approachable, performant and versatile framework for workflow documentation and experience.